750 W. Lincoln Hwy
The Commons at Oaklands
Exton, PA 19341
Emergencies: Dial 9-1-1
Fax: (610) 514-6017
See us from home with
Appointments are now available to see your Healthy Steps provider virtually via our telemedicine platform Zoom®. This format is appropriate for ADD consults, Depression, Anxiety, and several other consultations.
Call our office to determine if your symptoms or appointment type can be done in a virtual, Telemedicine setting.
What to expect
Your appointment will take place through your smartphone or computer, using your camera and microphone (we must be able to see and hear you during the call). Your provider may conduct the virtual appointment from inside our medical office, or from another private location.
Before you sign in to the virtual exam room:
Be sure you have a strong internet connection (Wifi is best; 3G and 4G networks can be unreliable).
Video-conferencing can quickly drain your phone battery. Be sure you are well-charged or near a phone charger before beginning your call.
Find a quiet, well-lit, private location for your appointment so you can discuss you/your child's medical concerns openly, and so that your provider can observe symptoms through video as clearly as possible.
Sign into the room at least 10 minutes before your appointment, to be sure you do not encounter technical difficulties. If you want to test your smartphone or laptop before your appointment, try the Zoom test room here >
Accessing the Room
Telemedicine requires two steps: downloading the software, then returning here to click on a provider's room to enter. Please return to this page after following step 1.
STEP 1: DOWNLOAD ZOOM®
To get started, download the Zoom® app to your smartphone or computer:
Download for iPhone/iOS:
Download for Android/Google:
Telemedicine is new for our practice. We have implemented this option for select appointment types to limit patient exposure during the Coronavirus (COVID-19) outbreak. Our practice is new to this technology; please be patient with us as we do our best to serve you!
Contact us for technical support at
or call (610) 363-0100
then press #-3-0-7
Don't have a smartphone?
Download to your computer:
STEP 2: Enter your Provider's Virtual Room
After downloading the Zoom application, tap your provider's photo below to open their virtual room in Zoom. You will be placed into a waiting room and admitted for your scheduled appointment.
Jessy John, MD
Christopher J. Meyer, MD
Constantine Serkes, MD
Sarah Smith, CRNP
Monica Perme, CRNP
Telemedicine involves the use of electronic communications for medical consultation, diagnosis, therapy, follow-up and/or patient education. By accessing our telemedicine rooms, patients agree that they have read and understood these terms and conditions:
Possible Risks. There are potential risks associated with the use of telemedicine, including but not limited to:
Information transmitted may not be sufficient (e.g. poor resolution of image/video, or symptoms not able to be observed via teleconference) to allow for appropriate medical decision-making by the provider;
Delays in evaluation and/or treatment could occur due to deficiencies or failures of teleconferencing equipment;
In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information.
By accessing our system, patients accept these risks and agree to indemnify and hold harmless Healthy Steps Pediatrics and its staff, officers, contractors and assigns.
Discontinuing Appointments. The provider reserves the right to discontinue a telemedicine appointment at his/her own discretion if (s)he feels that safe, accurate medical advice cannot be delivered. Your provider may also recommend an additional, in-person appointment if they discover information or determine next steps that require a face-to-face appointment.
Use of video. Proper video consultation is required; voice-only consultations (telephone or Zoom with audio only) are not permitted.
Access to EMR. As with any in-office appointment, providers will be able to access your electronic medical record for your known medical history and what medications you are currently taking.
Security and Encryption. We have selected a HIPAA-compliant software, Zoom, as our mechanism for telemedicine. Zoom keeps your patient information secure and reports security breaches involving personal healthcare information. They do not have access to identifiable health information and they protect and encrypt all audio, video, and screen-sharing data. Neither Zoom, nor Healthy Steps Pediatrics nor its staff, officers, contractors or assigns, are responsible for any data breaches that occur on the patient end, e. g. an existing virus on a patient device or a patient conducting telemedicine appointments in a non-private location.
Abuse. Providers reserve the right to expel from the Zoom room any users who abuse the system or who are involved with acts that may compromise the integrity of the system. If there is a concern of harm to the general public or data breach, relevant authorities will be contacted.
Limitations and appropriate use. Telemedicine is not appropriate for all medical evaluations or diagnoses. Telemedicine appointments should not be used for:
Physicals or wellness visits
Certifying fitness (physical examination is required)
Work Injury Compensation
Eye pain and foreign bodies in the eye
Ingestion of foreign bodies or foreign body in nose
Sudden vision loss
Severe/Persistent abdominal pain
Sudden chest pain or shortness of breath
Repeated acute visits
This list is not exhaustive. Should a patient be experiencing a medical emergency, please dial 9-1-1.